# Documentation

Welcome to the Monato Direct Debit Platform documentation.

## Sections

- [Introduction](/products/directdebit/content/introduction) — What Monato is, how the charge lifecycle works, and key concepts
- [Getting Started](/products/directdebit/content/getting-started) — Authentication, environments, and setup steps for each integration path
- [API Guides](/products/directdebit/content/guides/api) — Charges, customers, instruments, and webhooks
- [Portal Guide](/products/directdebit/content/guides/portal) — Managing operations and configuration via the web interface
- [SFTP / Bulk Collections](/products/directdebit/content/guides/sftp) — Batch charge submission via CSV file
- [Reference](/products/directdebit/content/reference/charge-statuses) — Statuses, error codes, file specifications, institutions, and webhook event payloads
- [Chargebacks](/products/directdebit/content/chargebacks) — Chargeback policies and handling under Mexican banking law
- [Resources](/products/directdebit/content/resources) — Downloadable templates and example files