# Monato Portal

The Monato Portal is the web interface for managing your direct debit operations. It is available to all merchants and requires no additional setup beyond your Monato account.

## What You Can Do in the Portal

| Section | Capabilities |
|  --- | --- |
| Charges | List, search, and view charge details |
| Instruments | List, search, and view instruments details |
| [Batch Upload](/products/directdebit/content/guides/portal/batch-upload) | Upload CSV files to submit charges in bulk |
| [Reports](/products/directdebit/content/guides/portal/reports) | Generate and download charge status and reconciliation reports |
| [Settings](/products/directdebit/content/guides/portal/settings) | Configure webhook endpoints and manage API keys |


## Accessing the Portal

The Portal is available at [https://directdebit.monato.com](https://directdebit.monato.com). Log in with your Monato account credentials.

## Resetting Your Password

If you forgot your password, or a previous reset code expired, you can request a new one from the login page.

### Forgot your password

1. On the login page, click **Forgot your password?**.
Show screenshot![Monato Portal login page with the "Forgot your password?" link highlighted below the password field](/assets/login.efcf1d29d1e7fdeff896c798affde2ef291f3b65fa78799cb2e3858f3deddc39.61e78361.png)
2. Enter the email address associated with your Monato account and click **Send instructions**.
Show screenshot![Reset password page with an email field and a "Send instructions" button](/assets/reset-password-request.918fe75cc2f6c64edb4cd12af8311fd530ad07e1d3b3d6ecad216d1bd625fe75.61e78361.png)
3. A confirmation dialog appears. Click **Continue**.
Show screenshot![Email sent confirmation dialog reading "If an account exists for that email, you'll receive instructions to reset your password shortly."](/assets/reset-password-confirmation.404e80197273d05ead9a9f2aa49a4789ac2d98010d6d5baae4c0b51d8febc9f8.61e78361.png)
4. Check your inbox for an email with a 6-digit verification code. The code is valid for **1 hour**.
Show screenshot![Password reset email showing the 6-digit verification code, its 1 hour expiry, the "Continue to Monato Portal" button, and the "Reset your password here" link for expired codes](/assets/reset-password-email.47a8d8ec93b980c5e2e9ccccc1645c2e18d6e5858b81be8301d2bfe0c85981bc.61e78361.png)
5. Click **Continue to Monato Portal** in the email. This opens the **New password** page, where you enter your email, the verification code, and your new password.
Show screenshot![New password page with fields for email, verification code, new password, and confirm password, and an "Update password" button](/assets/new-password.bfca828abe141a71d45c4aded2e69d23385eb5b8842c695506dd6195f47e340f.61e78361.png)


For security, the Portal doesn't reveal whether an email address is registered — the confirmation dialog is shown regardless. If you don't receive the reset email within a few minutes, confirm you entered the address associated with your account and check your spam folder before requesting another code.

### Verification code expired

Reset codes expire **1 hour** after they're sent. If yours expired before you could use it on the **New password** page:

1. Open the reset password email and click **Reset your password here** (see the email screenshot above), or go back to the login page and click **Forgot your password?** again.
2. Enter your email and click **Send instructions** to receive a new code.
3. Use the new code within 1 hour on the **New password** page to set your password.


## Portal vs API

Most operations available in the Portal are also available via the API. Use the Portal for manual workflows, ad-hoc operations, and configuration. Use the API for automated, programmatic integrations.

The Portal is also the only place where you can generate API keys and configure webhook endpoints.