The Monato Portal is the web interface for managing your direct debit operations. It is available to all merchants and requires no additional setup beyond your Monato account.
| Section | Capabilities |
|---|---|
| Charges | List, search, and view charge details |
| Instruments | List, search, and view instruments details |
| Batch Upload | Upload CSV files to submit charges in bulk |
| Reports | Generate and download charge status and reconciliation reports |
| Settings | Configure webhook endpoints and manage API keys |
The Portal is available at https://directdebit.monato.com. Log in with your Monato account credentials.
If you forgot your password, or a previous reset code expired, you can request a new one from the login page.
On the login page, click Forgot your password?.
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Enter the email address associated with your Monato account and click Send instructions.
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A confirmation dialog appears. Click Continue.
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Check your inbox for an email with a 6-digit verification code. The code is valid for 1 hour.
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Click Continue to Monato Portal in the email. This opens the New password page, where you enter your email, the verification code, and your new password.
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For security, the Portal doesn't reveal whether an email address is registered — the confirmation dialog is shown regardless. If you don't receive the reset email within a few minutes, confirm you entered the address associated with your account and check your spam folder before requesting another code.
Reset codes expire 1 hour after they're sent. If yours expired before you could use it on the New password page:
- Open the reset password email and click Reset your password here (see the email screenshot above), or go back to the login page and click Forgot your password? again.
- Enter your email and click Send instructions to receive a new code.
- Use the new code within 1 hour on the New password page to set your password.
Most operations available in the Portal are also available via the API. Use the Portal for manual workflows, ad-hoc operations, and configuration. Use the API for automated, programmatic integrations.
The Portal is also the only place where you can generate API keys and configure webhook endpoints.