General · Help
Support
How to reach Monato during your integration, and what to include when you write.
Our customer success team is ready to support your integration.
Contact
| Channel | Details |
|---|---|
| support@monato.com | |
| Office hours | Schedule a call with our technical team. We are WhatsApp and Slack friendly. |
Some product pages list a different address:
| Product | Address in the product docs |
|---|---|
| Fincore (changelog) | support@monato.com |
| Lottery | support@monato.com |
| Billpay | soporte@monato.com |
| Cash | soporte@monato.com, engineering@monato.com |
| Gift Cards | engineering@monato.com |
| Remittances | engineering@monato.com |
When you write to us
Include:
- The product and environment.
- The endpoint and HTTP method.
- The HTTP status and the error body.
- Any ID you have, such as the transaction
id,trackingIdor charge ID. - Your client ID and the timestamp of the request.
Do not send full payloads, API keys, secrets, full CLABEs, card numbers or personal data.